Privacy Policy

How we collect, use and protect your personal information

ℹ  This Privacy Policy applies to all visitors to keeganelectrical.com.au and all

   persons who engage Keegan Electrical Co for electrical services across Gold Coast, QLD.

   By using our website or engaging our services you agree to the terms of this policy.

1. Introduction

Keegan Electrical Co (“we”, “us”, “our”) is committed to protecting the privacy of every person who contacts us, uses our website, or engages our electrical services across Gold Coast, Queensland. This Privacy Policy explains what personal information we collect, how we use it, and your rights in relation to that information.

We operate in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

2. Who We Are

Keegan Electrical Co is a licensed electrical contracting business operating across Gold Coast, QLD. We provide residential, commercial, and emergency electrical services to homeowners and businesses throughout the region.

3. What Information We Collect

We collect personal information only when it is necessary for the legitimate operation of our business.

Information you provide directly

• Your name and contact details (phone number, email address, and property address) when you request a quote, make a booking, or contact us
• Details about your electrical requirements or property that you share when describing a job
• Payment information processed through our secure payment provider when settling invoices
• Communications you send to us via email, phone, or contact forms on our website

Information collected automatically

• Website usage data including pages visited, time spent on the site, browser type, and device information — collected through cookies and analytics tools
• Your approximate location data if you grant permission through your browser

Information from third parties

• Reviews or referral information if you are referred to us through a platform such as Google, hipages, or ServiceSeeking

4. How We Use Your Information

We use the personal information we collect for the following purposes:

• To respond to your enquiry and provide you with a quote for electrical services
• To schedule, confirm, and carry out electrical work at your property
• To send invoices and process payments
• To follow up on completed work and address any warranty or workmanship queries
• To comply with our legal and regulatory obligations as a licensed Queensland electrical contractor, including lodging Certificates of Electrical Safety with the Queensland Electrical Safety Office
• To send you relevant service reminders or occasional business communications where you have not opted out
• To improve our website and services through analysis of anonymised usage data

We do not use your personal information for automated decision-making or profiling.

5. How We Store and Protect Your Information

We take reasonable steps to protect your personal information from misuse, interference, loss, and unauthorised access. Your information is stored securely using password-protected systems and reputable cloud-based business tools.

We retain personal information for as long as is necessary to fulfil the purpose for which it was collected, or as required by Australian law. Job records, certificates, and invoices are retained for a minimum of seven years in line with standard business and taxation requirements.

We will securely destroy or de-identify personal information when it is no longer required.

6. Who We Share Your Information With

We do not sell, trade, or rent your personal information to third parties. We may share your information with:

• **Energex / Ergon Energy** — where required to notify of electrical work or arrange metering and supply connections on your behalf
• **The Queensland Electrical Safety Office** — for lodgement of Certificates of Electrical Safety as required by law
• **Our accountant and business software providers** — for invoicing and business administration purposes, under confidentiality obligations
• **Payment processors** — to securely process your payment transactions
• **Website analytics providers** — using anonymised data only (e.g. Google Analytics)

All third parties we work with are required to handle your information in accordance with applicable privacy laws.

7. Cookies

Our website uses cookies — small text files stored on your device — to improve your browsing experience and analyse site traffic. Cookies do not collect personal information directly. You can disable cookies through your browser settings, though some website functionality may be affected.

We use Google Analytics to understand how visitors use our website. This data is aggregated and anonymised. You can opt out of Google Analytics tracking at tools.google.com/dlpage/gaoptout.

8. Your Rights

Under the Australian Privacy Act 1988 (Cth), you have the right to:

• Request access to the personal information we hold about you
• Ask us to correct inaccurate or out-of-date information
• Request that we delete your information where it is no longer needed
• Withdraw consent to receive marketing communications at any time

To exercise any of these rights, contact us at info@keeganelectrical.com.au. We will respond to all requests within a reasonable timeframe.

9. Complaints

If you believe we have mishandled your personal information, please contact us directly in the first instance and we will work to resolve your concern promptly.

If you remain unsatisfied after contacting us, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au.

10. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The current version will always be available on our website with the date of last update. We encourage you to review this policy periodically.